Surgery FAQ

Make an appointment

Same-day appointments

Quite simply this means that if you need to see a doctor you should make an appointment on the day that you wish to be seen. This could be for a routine matter or for an urgent problem. Telephone lines (0844 4996973) open at 8.00 am and if you call earlier in the day it will help us to offer you an appointment with the doctor of your choice.
If you are seeing a doctor more than once for the same problem it is usually best to see the same doctor that you saw previously.

Please let us know if you are unable to attend an appointment, so that we can offer it to someone else.

Urgent appointments

Since most appointments are offered on a same-day basis, you can normally see a doctor reasonably quickly if you have an urgent problem. If all the appointments have been taken on any day and you are genuinely unwell and cannot wait until the next day, you will be offered an appointment but not a choice of doctor.

Booking in advance

We realise that some patients need to be able to plan for time off work or to make transport arrangements. A number of appointments may be booked several weeks in advance.

Speak to a doctor

Telephone Consultations and Advice

For some problems you may not need to have the inconvenience of coming to the surgery. If you wish, you can arrange a telephone consultation with your doctor or with our nurse consultant from the comfort of your home or office.  This service has proved very popular with our patients
Telephone consultations can be used, for example, for:

In addition, the doctor may ask you to book a telephone consultation for a follow up after a face to face consultation.

You can talk to your doctor. Simply ring the surgery and tell the receptionist that you would like a telephone consultation. You will be given a time slot and the doctor will make every effort to ring you within 20 minutes of the slot. You must provide a contact number where you will be available at the given time. This could be a work number or a mobile number as long as you make sure you are there to take the call.

If you are not sure whether your condition can be dealt with over the phone please make a normal surgery appointment.

Find out what services are available from the practice nurse

Practice nurse appointments

Appointments with the nurse practitioner, practice nurse and healthcare assistant are available for a wide range of conditions and these can be booked up to 4 weeks in advance. Some are also available on the day. Please tell the receptionist what service you require when you book your appointment as this will allow us to allocate the correct appointment for you. Services include:

Arrange a home visit

These can be arranged if you are too sick to come to the surgery or if you are permanently housebound. A visit will be made at the doctor’s discretion. If you require a home visit please call the surgery on 0844 499 6973 before 11.00 am.

Speak to a district nurse?

Locality Access Point tel 0300 300 0027.

Speak to a Health Visitor?

Call 0116 22 55 101.

Find out my test results?

Please telephone the surgery after 2pm.

Register as a patient with the practice?

Please contact the practice to obtain the appropriate registration forms.  Please note we only accept new patients who live within our practice boundary and you may be asked to provide proof of address and/or identity, particularly if you are new to the UK and are registering as an NHS patient for the first time.

Order a repeat prescription?

Click here to order a repeat prescription.